Since 1998 we've gone out of our way for our customers earning trust, loyalty and growing our business with yours by making sure we give you what you need. We fill a need of just in time delivery for our dealers, providing accurate, timely and dependable shipping along with a knowledgeable sales and office staff. It is our goal to provide the best customer service in the industry along with the products that fit the needs of today's custom installer.
12 Month Warranty
Acegear wants you to be satisfied with product performance and product durability. That is why all products that are categorized under our 12 month warranty are guaranteed to be free of breakage, under reasonable condition, within the time period of one year from the date of purchase. If for some reason your merchandise is damaged due to defects in materials or manufacturer workmanship, your product will be repaired free of charge. If reasonable repairs are not feasible or acceptable, Acegear may choose to furnish either a replacement or provide a refund.
There are no deductibles or hidden fees in obtaining warranty service. Return shipping charges are, however, the responsibility of the customer.
All products that are returned to us for repair require a Return Merchandise Authorization (RMA) number. You may obtain a RMA number by emailing the Acegear's tech Support Team at email@example.com during their regular business hours of Monday through Friday from 8:00 AM to 5:00 PM EST. Your RMA number will need to be displayed on the outside of your shipping box. This will avoid any potential delays to your repair. We recommend that your return shipment to be insured and shipped with a tracking number. Acegear is not responsible for lost or damaged packages.
Please note that products showing abuse, misuse, alteration or lightning strikes may not be repaired or replaced under our 12 month warranty plan.
Returns that do not meet all of the above stated conditions and or products that are tested and found not to be defective will be returned to the customer at their expense and cost.
In the event that a product needs repair after one year from the date of purchase, Acegearpro.com can assist in having items repaired if possible. However, the customer will be charged for cost of repair and handling in the event.
Limited warranties apply to connectors, batteries, transformers, and wire. Although these items are brand new and should perform as expected, there is no warranty.